Frequently Asked Questions
Everything you need to know about our premium food products and services.
How do you ensure the freshness of your products during shipping?
We use temperature-controlled packaging and vacuum-sealing techniques for perishable items. All orders are processed within 24 hours to ensure they spend the minimum amount of time in transit.
Are Kevala products organic and non-GMO?
Yes, we prioritize sourcing from certified organic farms. The majority of our catalog is non-GMO project verified, and specific certifications are listed on each product page.
What is your return policy for food items?
Due to safety and health regulations, we cannot accept returns on food products. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact us within 7 days for a full refund or replacement.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times vary by destination and are calculated at checkout.
How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number. You can use this number on our 'Track Order' page to see real-time updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.